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ImplementationAIRetail and logistics · 25 Aug 2026

Opening a merchant portal to outside merchants, with the ERP as the system of record

A proposal for letting merchants outside a retail group ship through a portal connected to the group's ERP.

Challenge

The portal had been built for group-owned merchants. Outside merchants meant new rules on ownership of stock, shipping and settlement.

Solution and implementation

Defined a shipping model that kept the ERP as the system of record, then sized scope, effort and commercials per integration step rather than as one lump.

What to watch for

Settle who owns stock and who pays for what at each step before agreeing the API surface.

Results

We publish measured results only where the client has confirmed them and they cannot identify the client. None are published for this project yet.

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